After alerting Mike to several problems on May 20th 2023 with some pictures via text, he was rather short stating, "Just know it will be fixed... the tiles will be replaced." Well, as of this writing on June 19th, the issues are neither fixed, nor are the tiles replaced. In fact, Michael and Capstone Tile have taken so long to solve this problem, that even if we wanted him to, we can no longer order more tile with the correct dye lot as it is now sold out! So how will he ever fix the issues in the front living room and kitchen, and finish the back living room, and have all the tiles match with the ones hat have not been torn out? 

Michael has completely abandoned us since confronting him with these issues. No follow up. No proposed plan to fix it. Nothing. He has not responded to emails. He has just ghosted us. It is likely that we will be taking him to small claims court.

Terrible Craftsmanship

The overall quality of the work was poor.

• We asked them to lay the tile in a random pattern. They had to rip out entire line of tile because for 6 tiles in a row the tiles were laid more in a brick pattern where the lines between tiles resembled more of a staircase (See pictures below). This obviously was out of carelessness and lack of attention to detail from Capstone Tile.

• Tiled around the trim in the kitchen instead of taking the trim off the wall (like we had done in the entire front livingroom) and tiling under it. Michael DeRemer assumed he knew the answers instead of asking questions. I'm told my other tile experts that tiling around existing trim is not industry standard.

• Did not backbutter his tiles, which I've been told is industry standard. Tiles are now loose in other places.

• Not all of the tiles are flat, but there is significant lippage. I can tell by sliding my credit card across the tiles. It gets stopped in several places in the kitchen (far away from the large cracks in the front living room).

• Removed tile spacers immediately after laying the tile. He used spacers like these. Industry standard is: "Tile spacers should be removed around 20-30 minutes after the adhesive begins to set on your tile floor. You don't want to remove them too soon, because this can cause your tiles to shift."   Now, the space between several tiles is uneven. It looks sloppy.

Poor Communication

That's our experience with Mike,.. if things aren't going well, or if we have a serious concern, he blows us off or ghosts us. He picked up his tools and left. Have not heard from him in over two weeks as of 6/19/23. I think he is hoping we will go away. This is not how a professional should act or treat his customers.

Capstone Tile Over Promises. Under Delivers.

Do not believe the lofty language on Michael DeRemer's website about "Passionate. Professional. Perfection."

Most of that language has been wiped from his website anyway.

As of Feb 1st 2023, His website used to say, "Professional Installation: We use industry standards and best practices to give you the highest quality installation that will last a lifetime." It also used to state; "Capstone Tile is a business with its foundation in recovery, focused on rebuilding lives and properties. I have a passion for everything tile, and our mantra is passionate, professional, perfection." That language has been removed as of 6/12/23.